Practical help

Something useful to take away.

Find the right response stages, prepare a report and work through an evidence checklist. No account is needed. Keep personal case information on your own device.

Start with scope

Response-time finder

Choose where the home is and the type of renting. We show the relevant stages—not a mechanically calculated legal deadline.

Response periods depend on the trigger, hazard, tenancy, working-day rules and any relevant exceptions. Use the linked official guidance for a specific case.

For residents / adaptable starting point

A clear report to your landlord

Copy or print this template and edit it privately. Do not send personal case information to the Knowledge Centre.

Subject: Housing condition / repair concern — [address or tenancy reference] I am reporting [describe the problem] in [room or location]. I first noticed it on [date]. It has [continued / worsened / returned after a repair]. Previous reports and repair references: [dates and references, if known]. What I can see or experience: [factual description]. Why I am concerned now: [any immediate concern or change]. Please take account of [relevant household needs or communication / access requirements you choose to share]. Photographs or other records available: [describe, only where safely obtained]. Please confirm receipt, the reference number, the next assessment or action, and who I should contact for an update. Please explain the timescales that apply to my tenancy and the next steps if the problem cannot be resolved promptly. My preferred contact method and access arrangements: [details]. [Name and date]

Download plain text

Take it into the next meeting

Working tools, not tick-box assurance.

Readiness checklist

Walk through the whole reporting-to-resolution process. Tick discussion points and export a local working note.

Open the readiness tool →Case evidence template (CSV)

Board and contractor prompts

Ask about ownership, competence, resident communication and the evidence behind closure.

Board assurance questions →Contractor handover (text)

Source and update records

Use the site’s structured records in your own review process. Keep the original source and check date with every entry.

Official-source register (CSV)Change log (CSV)

Interactive evidence library

The digital property explorer.

Explore sensor categories, monitoring questions and the evidence needed around an intervention. Technology informs a response; it does not prove legal compliance or diagnose a hazard.

Explore the home →