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Implementation Lab

A more comprehensive readiness tool for social landlords. It scores six practical domains and produces a level rating, red flags and suggested next actions. It is designed for internal discussion, not legal certification.

How to use it: score each statement honestly. “Partly” means the process exists somewhere but is inconsistent, untested, manual, invisible to the board or not reliably evidenced.

Overall score0%

Complete the assessment to see your level.

1. Governance and ownership

Checks whether accountability is clear and whether the board can see real risk, not just policy statements.

Named operational owner for Awaab’s Law deliveryBoard receives breach, repeat-case and evidence-quality indicatorsInternal audit or assurance testing has reviewed closed cases

Not scored yet.

2. Triage and vulnerability

Tests whether reports are handled according to hazard, urgency, household risk and property history.

Call handlers have structured damp, mould and hazard triage promptsResident vulnerability and household context are considered and recordedRepeat cases and previous repairs automatically influence priority

Not scored yet.

3. Evidence and case file

Checks whether the organisation can prove what happened, when, why and what the resident was told.

Inspection findings, photos and written summaries are retained in one case viewContractor evidence is required before work is closedPost-repair follow-up and closure rationale are recorded

Not scored yet.

4. Data and systems

Tests whether repairs, complaints, assets, vulnerability and contact records can be joined into an assurance view.

Repairs, inspections, complaints and resident contact can be linked by property and caseDashboards show overdue cases, repeat cases and evidence gapsData standards or common case definitions are being adopted

Not scored yet.

5. IoT and environmental evidence

Optional but important: checks whether sensor data is useful, ethical and connected to human action.

Environmental monitoring thresholds are defined and reviewed by humansSensor alerts can create tasks, case notes or inspection promptsResident communication, privacy and data protection controls are documented

Not scored yet.

6. Phase 2 readiness

Looks beyond damp and mould to the wider hazard-response operating model.

Frontline teams have been trained on wider Phase 2 hazard recognitionElectrical, fire, falls, heat/cold, structural and hygiene routes have named ownersPhase 2 scenarios have been tested through the operating model

Not scored yet.

Evidence pathway builder

Select the evidence you can produce today. The tool groups your evidence and shows what is missing.

Level definitions

Level 1 — Exposed: reliance on policy, weak case evidence, inconsistent triage.
Level 2 — Basic: key processes exist but are manual, patchy or dependent on individuals.
Level 3 — Managed: repeatable process with reasonable evidence and escalation.
Level 4 — Assured: integrated data, board visibility, quality checks and tested workflows.
Level 5 — Learning system: continuous improvement, sector learning, sensor/data signals and proactive prevention.

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