How do you check that a repair has worked beyond the completion photograph?
Share the follow-up that made a difference: what you asked, what you recorded and what changed. An honest account of a gap is as useful as a success story.
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These are related, independently published perspectives—not replies to this question or evidence of participation in this site.
ReCAP: Putting culture, accountability and participation on the menu at the 'repairs café'
Douglas Bounds reports how residents and housing teams discussed communication, scrutiny and accountability at a ReCAP workshop.
Awaab’s law is not working, say social housing tenants stuck in mouldy homes
Resident complaints, enforcement concerns and Clarion’s response feature.
Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks
The Housing Ombudsman uses roof-leak cases to discuss unresolved risks, repeated delays and effective follow-through.
Annual Complaints Review 2025-26
The Housing Ombudsman reviews complaint outcomes, repair failures and changes in how its findings should be compared.
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