What the article reports
The article describes a Your Housing Group workshop attended by more than sixty people from seventeen housing associations. Participants contributed feedback about how repairs services are experienced, not simply how repair jobs are processed.
Bounds highlights honest communication, respectful treatment and evidence that residents’ feedback changes services. The discussion also considered making scrutiny more representative and opening participation to people who do not normally join formal panels.
The wider ReCAP programme planned a resident-informed toolkit, an accountability framework, board briefings and case studies. The article’s invitation to its September 2026 survey is historical: its stated closing date has passed.